FAQs

If you have any questions, we have the answers!

Please check out these commonly asked FAQ's and answers.

Yes.  The person reserving the cabin must be at least 25 years old. 

You will receive a reservation confirmation and a rental agreement to the email provided within 24 hours.  Please e-sign and submit the rental agreement with-in 72 hours.

Essentials kitchen items are provided.  If you need any specialty items, you will need to bring them along.

Minimum startup supplies are provided which includes:
laundry detergent, dish soap, shampoo, conditioner, and hand soap - any additional supplies will need to be provided by the guest.

Each cabin is equipped with 1 bath towel per the cabin's maximum occupancy. (For example, a cabin with maximum occupancy of 8 with be provided with 8 towels.) No additional towels are provided by FSVR unless the house does not have a washer and dryer. 

You will need your driver’s license and credit card used for the reservation. A photo copy will be made  of your drivers license before you are issued the keys to your cabin. Only the cardholder can pick up the keys. The keys will not be released to anyone other than the cardholder.

The rental agreement must be e-signed and submitted to Five Star in order to receive the key pick up information. Two days prior to arrival, you will receive an email with information regarding the key pick up location.

Luxury Properties Only

With Five Star, you get a true luxury property every time. We offer only the best hand-selected vacation homes to our guests, and we're deliberate about the owners we partner with.

The result? Whether you stay with us in Big Bear, Southern California, Palm Springs, La Quinta, Mexico, Mammoth Mountain, or Park City, you'll get a vacation indulgence unlike anywhere else, every time.

Memorable Getaways

Your vacation time is precious, right? And we know you have options. That's why we treat every one of our unique properties as if it were our own, and give you more than you'd expect.

While your luxury getaway may only last a few days, our aim is to help you create vacation memories to last a lifetime. It's one reason guests come back to us again and again, and why owners stay with us for the long-term.

Personal Touch Service

The moment you book your luxury getaway with Five Star, you'll start to enjoy personalized, boutique service. We're not just the owners of Five Star, we're your hosts.

You'll get hands-on service and everything you need for a relaxed stay, including our Five Star Vacation Rentals app. It's just one more difference you'll notice when you vacation the Five Star way.